FAQ

What types of products does ArchangelArmor offer?

ArchangelArmor specializes in a collection of apparel that embodies strength and resilience. Our products, such as the ARCHANGEL HOODIE, are designed to inspire wearers with bold designs and spiritual symbolism, serving as a declaration of faith and courage.

How can I ensure the right fit when ordering apparel?

To ensure the right fit, we recommend consulting our sizing chart available on each product page. It is important to measure your body accurately and compare it with our size guide to select the appropriate size for your needs.

What is your return policy for purchased items?

We offer a 30-day return policy. Items must be in the same condition as received, unwashed, unworn, and with tags attached. To initiate a return, please contact us at support@archangel-armor.com.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, you will receive a refund within 10 business days to your original payment method. Please note that processing times may vary by bank or credit card company.

Do you offer exchanges for your products?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order for the desired product.

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately at support@archangel-armor.com. We will assess the issue and provide instructions on how to resolve it.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom orders, and personal care products. If you have questions about a specific item, please reach out to us for clarification.

How can I contact customer support for further inquiries?

You can reach our customer support team via email at support@archangel-armor.com or by phone at 015150466784. We are here to assist you with any questions or concerns you may have.

Shipping & Delivery

How long does shipping take?
We ship within Germany and across Europe. Domestic orders typically arrive within 2-4 business days. International EU orders take 4-7 business days.

What are the shipping costs?
Shipping within Germany: €4.99
Free shipping on orders over €75
EU shipping: €9.99

Do you ship internationally outside the EU?
Currently, we focus on the European market. For inquiries about international shipping, please contact us.

Sizing & Fit

How do your products fit?
Our pieces are designed with a modern, athletic fit. We recommend checking our size guide for detailed measurements.

What if I'm between sizes?
If you're between sizes, we recommend sizing up for a more relaxed fit, or sizing down for a more fitted look.

Where can I find the size guide?
You'll find detailed size charts on each product page.

Returns & Exchanges

What is your return policy?
We offer 30-day returns on unworn, unwashed items with original tags attached.

How do I initiate a return?
Contact us at your registered email with your order number, and we'll provide you with return instructions.

Do you offer exchanges?
Yes, we're happy to exchange items for a different size or color, subject to availability.

Payment & Orders

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods at checkout.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure payment gateways.

Can I modify or cancel my order?
Please contact us immediately if you need to modify your order. Once shipped, we cannot make changes.

Product Care

How should I care for my ArchangelArmor pieces?
Machine wash cold with similar colors, tumble dry low, and avoid bleach. For best results, wash inside out to preserve prints and details.

Will the prints fade over time?
Our high-quality printing techniques ensure long-lasting graphics when cared for properly according to our care instructions.

Contact

How can I reach customer service?
You can reach us through our contact page or email us directly. We typically respond within 24 hours.